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FAQ

1) Is it safe to shop at Jacadi e-shop?
Shopping at Jacadi is as safe as online shopping can be. Your information is safe with us and used according to the Data Protection Act.

2) Does the Jacadi e-store include the same items as in regular store?
Yes, all the items from the e-store are available in regular Jacadi store.

3) How often the new items will be added to e-shop?
Jacadi have 2 seasons.

4) Do I have to open an account to shop at Jacadi e-store?
Yes, the account must be made.

5) Is it possible to reserve items at the e-store?
Unfortunately, it is not possible to reserve any items at the e-store. We advise you to add the items to your shopping cart and confirm your purchase quickly.

6) Which countries are the purchases delivered to?
Jacadi e-store delivers goods from www.jacadi.ee to Estonia, www.jacadi.lv to Latvia and www.jacadi.fi to Finland.

7) What is the cost of delivery?
The cost of the delivery depends on the destination country, as well as the delivery method which you can choose whilst paying. Additional information on deliveries is available "Delivery".

8) How do I pay for my purchase?
Jacadi accept Visa and MasterCard credit cards. You can also pay directly at shop Tallinn, Väike-Karja 12. All prices at Euros and include VAT.

9) What to do if my payment fail?
Please make sure you have enough money on your card and your card is enabled for internet payments. You might also have exceeded your daily limit. For more information, please contact your bank. If your payment failed, please check if money has been reserved on your card. Let us know if that is the case, we can ask bank to release the sum.

10) What to do if order does not arrive?
If order have not recived in 7 days, pleace contact us by e-mail info@jacadi.ee.

11) How long will the delivery take?
The time of delivery depends on your destination. In Estonia you will receive your package within 1-3 working days. Latvia and finland 4-7 working days.

12) How do I return or change my purchase?
Returning your purchase is very easy. You can return it within 14 days upon receiving your package. Items can be within 14 days retuned to the shop also. Shop locate at Tallinn, Väike-Karja 12.

13) How long will the refunding take?
Refunding to the client’s bank account will take up to 14 days.